Frequently asked questions

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Do you play on my account?

No. We do not offer account boosting and we never ask for login details. Every format — coaching, VOD review, duo — is something you take part in yourself.

How are coaches selected?

Applicants submit replays from the title and role they want to coach, then run a trial session reviewed by an existing coach. Roughly one in six applications is accepted.

What if I do not click with my coach?

Tell us after the first session and we will rematch you. The first rematch does not cost a session.

How far in advance do I book?

Most coaches have slots within 48 hours. Team sessions usually need three to four days because of scheduling across five players.

Which languages are available?

English on every title. German, Spanish, Portuguese and Polish depend on the coach — the filter on the booking page shows who is available.

Do sessions expire?

Unused sessions stay on your balance for twelve months from purchase.

Can I record the session myself?

You do not need to — we deliver the recording within 24 hours — but you are welcome to.

Contact

Support answers within one business day. For scheduling changes, use the booking page — it is faster than email.

Support

support [at] peakline.example
Monday to Friday, 09:00–18:00 CET